Make a Return
We understand that sometimes you may need to return an item. To make the process as simple and easy as possible, we’ve created this step-by-step guide to help you through the return process.
Step 1: Determine eligibility
Before initiating a return, please ensure that your item is eligible for return. Items must be in their original condition and packaging, with all tags and labels attached. Used or damaged items, final sale items, and items marked as non-returnable are not eligible for return.
Step 2: Initiate the return
Before initiating a return, please ensure that your item is eligible for return. Items must be in their original condition and packaging, with all tags and labels attached. Used or damaged items, final sale items, and items marked as non-returnable are not eligible for return.
Step 3: Package the item
Please package the item securely, including all original packaging, tags, and labels. If possible, please use the original shipping box.
Step 4: Return the item
Depending on your chosen return method, please follow these instructions:
- Mail-in return: Affix the return label to the package and drop it off at your nearest post office or shipping center.
- DHL return: Visit the DHL website and initiate a return using the provided return label. Drop off the package at your nearest DHL location.
Step 5: Receive your refund
Once we receive and process your return, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear on your account.
We hope this guide has been helpful in facilitating your return. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.